About Patient Care America

Department Leadership

Joe Gulla

Sr. Vice President of Business Development

Joe Gulla is a senior healthcare executive with more than 40 years of cumulative experience in sales management and operations. He began his medical career at Schering-Plough, and started working with hospital products at American McGaw Laboratories.

Some career highlights include opening the first New England-based facility for Home Healthcare of America (now CVS Caremark). Joe also played an integral role in selling medical infusion services company, Omni-Flow, Inc., to Abbott Labs hospital products division in 1989, where he later served as director of multi-line infusion services.

As vice president of eastern and Midwestern operations at Vitas, Joe was responsible for upwards of $70 million in revenue. Other roles include working as vice president of franchise operations at OptionCare, Inc., and as president for an international nursing agency.

For the past 14 years, he has served as president, COO and former owner of a national pharmacy based in Florida. In this role, Joe facilitated the development of niche market infusion offerings within the ENT, Lyme and Podiatry marketplaces, while skillfully executing operational, sales and marketing plans.

Caroline Eller

Vice President of Operations

Caroline has more than 20 years of pharmacy experience in home infusion, long-term care, academia, community and hospital settings and is a dedicated, compassionate and motivated pharmacist helping to manage all Patient Care America Pharmacy Operations and serving as Pharmacist in Charge.

Caroline has been with the company for 5+ years. She and her pharmacy team are committed to providing optimal patient care and quality customer service to patients and clinics in all therapies offered by the company including infusion services, immunotherapy, inotrope therapy and compounding.

Caroline immigrated to the United States from the UK in 1989 and graduated from the University of Florida in 1995 with a doctorate of pharmacy (Pharm.D) and completed her Pharmacy Practice Residency at the University of Virginia. Caroline enjoys spending time with friends and family, movies, soccer, swimming, and travel.

Vishal Bagchi

Director Medical and Scientific Affairs

As the Director Medical and Scientific Affairs, Vishal Bagchi is responsible for clinical education of our Intradialytic Parenteral Nutrition(IDPN),Intraperitoneal Nutrition (IPN) and Heart Failure business to provide a bridge between clinical medicine and sales. He has several years of clinical and sales experience in dialysis pharmaceuticals. Vishal worked at a major dialysis provider as a Regional Sales Manager and as a Renal Dietitian where he helped clinics excel in quality patient care. Vishal has trained numerous clinicians in the dialysis and renal market. He has served on speaker bureaus speaking on topics related to Chronic Kidney Disease, Hypertension, Diabetes and Heart Disease. Vishal is the Patient Care America primary speaker for local, regional, and national meetings, and he is involved with clinical training and research for the company. He has served as the Chair of the Dallas NKF CRN chapter and is a Registered and Licensed dietitian.

Vishal has a degree from University of Texas Southwestern Medical Center and an MBA from the University of Dallas. Vishal resides in Dallas, TX and is an avid Cowboys fan. Vishal has traveled to 30 countries, speaks 5 languages and is a history buff.


Brandy E. Craig

Director of Marketing

Brandy is a marketing, communications, advertising, digital media and branding professional with 14 years of experience working for large Fortune 500 medical device and healthcare organizations including St. Jude Medical, Smith & Nephew Orthopaedics and Zimmer, as well as smaller start-ups like Mako Surgical and OrthoSensor.

Brandy received her Bachelors of Science in Journalism with an emphasis in Public Relations and a minor in Marketing from Arkansas State University. She has also undertaken work on her Masters of Business Administration degree from the University of St. Thomas in Minneapolis, MN.

Brandy has a strong passion for PR and marketing and is dedicated to educating and improving the overall health and quality of life for patients. An avid fitness enthusiast, Brandy enjoys spin, traveling, kayaking, snorkeling, scuba diving and shopping.

Jose Cruz

Director of Information Technology

Jose is a passionate and results-driven IT leader with 20+ years of experience in all IT related areas. He joined Patient Care America at the beginning of 2015 and is responsible for leading PCA technology strategy, IT operations and customer service.

His initiative is to deliver the best IT customer service to all internal users and employees with high quality, security within compliance and regulations, and easy-to-use systems for all stakeholders. Jose and his IT team are leading the way for PCA to be able to offer better service to patients and clinics.

Prior to joining PCA, Jose was IT Manager for a supplement sub-contracted manufacturer, responsible for IT delivery service and project management. Jose has an extensive background in IT Infrastructure, operations, regulatory and compliance. He was a Customer Service and Support Manager for Microsoft Office 365 cloud computing platform in South Florida and an IT Manager in the medical devices manufacturing industry for a worldwide contact lenses company with operations in Puerto Rico.

Jose holds a Bachelor’s Degree in Computer Information Systems from DeVry University and he is certified in ITIL Service Management and holds multiple certifications in the IT field. He enjoys exercise and is an avid CrossFitter.

Joe Dimond

Director of Corporate Compliance

A native Bostonian, Joe has been with Patient Care America since 2004. He is a graduate of Northeastern University and holds a Bachelor of Science in Business Administration.

Joe lives with his wife Martha, and they have three children and two grandchildren. He enjoys long-distance cycling, traveling and is an avid New England Patriots fan.

Denise M. Hefley, PharmD

Director of Pharmacy Operations

Denise has more than 30 years of pharmacy experience in the pharmaceutical industry, hospital setting, retail pharmacy and managed care. She has been responsible for new product development, sales training, nutritional support, clinical program management and clinical consulting, drug information and medication usage evaluation.

Denise received her Bachelor of Science in Pharmacy from the University of Minnesota and her PharmD from the University of Colorado-Denver. Prior to joining Patient Care America, Denise worked for hospitals including Delray Medical Center and Broward Health, and for companies including Xerox State Healthcare, KOS Pharmaceuticals, and Baxter Healthcare International.

In her free time, Denise enjoys singing with the South Florida Jubilee Chorus and volunteers as a member of the Florida Medical Reserve Corps when she is not spending time with her two college-aged children.

Peter Solon

Corporate Director of Procurement

Peter oversees the development of sourcing, contracting and all procurement activities for Patient Care America, serving as the lead for purchasing of direct, indirect and capital goods and services across the company.

With more than 20 years of experience in material management, contracting and procurement, Peter has led sourcing and supply chain for well-respected organizations including Accredo Health, Inc, NYU Medical Center-Cancer Center, Mount Sinai Medical Center, Ambient Healthcare and Clinical Specialties (CSI).

Peter also played professional soccer for Edessaikos in the Greek 1st Division and represented the USA Olympic Team in South Korea for the 1988 Olympic Games. He is a two-time National Soccer Champion, received the Iron Horse Award for the best high school soccer player in New York and was a Gold & Silver Medalist in the Olympic Festival Competition.